Jaipur: Health department to collect feedback of patients

JAIPUR: Giving importance to feedback of patients, health department will introduce IT-based ‘Mera Aspataal application’ to collect patients’ feedback about their experiences in community health services (CHCs).
The health department is taking measures to find gaps in service delivery to the patients coming to CHCs. For the purpose, it has decided to seek feedback of patients. “Mera Aspataal application will also be introduced at the level of CHC,” said Dr Samit Sharma, special secretary (health), health department.
In the present scenario, a patient has to drop his complaint in complaint box, which is available at some of the centres. With launch of ‘Mera Aspataal’ application at CHC level, it will become easy for the health authorities to improve the healthcare services on the basis of feedback of patients on the application.
The application has already been launched at the Centre’s level. It was launched, with an aim, to find a mechanism to gauze patient reaction to the services offered in the hospital and help improve the services by taking corrective measures.
According to Centre’s performance analysis report of Mera Aspataal for period September 2016 to January 2019, there were 24% of patients were dissatisfied with the services offered at the public health facilities in different states. Major Reasons for dissatisfaction were staff behaviour, cost of treatment and cleanliness issues and other reasons like, long waiting time, overcrowding, inadequate information and lack of amenities. The Centre has already shared patients' feedback including, areas requiring improvement with the respective state government for ensuring remedial follow-up actions, a health department official said.